Ten Steps To Get Places on
WRTA'S Fixed Routes

Step #1 - Deciding Where to Go
 Plan your trip carefully. Decide where you want to go. Study the WRTA system map and schedules for each route you may want to use. Go to Trip Planning for help from WRTA’s Customer Service Specialists. Answer the questions; then call them at 877-845-9782.

Step #2 - Getting to your Bus Stop
Walk to your bus stop or to the nearest intersection on the street where the bus route is located.

Step #3 - Your Bus Stop
If you see a bus stop sign, wait there for your bus. If you do not see a bus stop sign, wait right there anyway, as long as it is not a turning lane or a bridge. WRTA buses will stop anywhere along their route, even if there is no bus stop sign. 

Step #4 - Your Bus
Your bus will have the route number and name on the electronic sign above the windshield. Wait for the bus to stop. If there is no bus stop sign, wave to the bus as it approaches (like you would to hail a taxicab).

Step #5 - Getting on Your Bus
Wait for the bus to come to a complete stop. When the door opens, you’ll find a cheerful driver greeting you. And you’ll see a farebox on your right as you board. Pay your fare. Remember, if you need to catch a second bus to get to your destination, tell the driver you need a transfer and pay for the transfer as well.
Now, you’re ready to ride.

Step #6 - On Your Bus
Once you’ve paid your fare, find a place to sit comfortably for your ride. Anywhere in the bus is okay. But, if you are not an older person and person with disabilities, please leave the seats signed for them open. If all of the seats are full, please walk toward the back of the bus. For your safety, grab hold of one of the handrails and stand still while the bus is moving.

Step #7 - Nearing your Destination
Watch for your destination. It helps to watch for landmarks or street intersections as you approach. About two blocks before you reach your destination, press the yellow touch strip or pull the cord near each window on the bus. This lets the driver know that someone wants to get off.

Step #8 - Leaving Your Bus
Wait until the bus comes to a complete stop before starting to leave the bus. Leaving by the rear door is usually easier. Riders getting on at the front door may delay your exit. Once you are off the bus, step away from the bus, as the bus is leaving.

Step #9 – At Your Destination
If you know your destination, you are all set. If you are unsure, look around to find where you need to walk. This would be a good time to look across the street to see where you will need to wait when you are ready to return.

Step #10 – Coming Back
If you are going back the way you came, look for a place to wait for your bus across the street from where you got off. When the bus comes, you’re on your way again. Sometimes your return bus stop may not be right across the street. Ask the bus driver before you leave the bus.

It's as EASY as 1 – 2 – 3

      1. Use WRTA to Get There
      2. Do What You Need to Do at Your Destination
      3. Use WRTA to Get Back

But What if I can’t get there on one bus?

Step #8A –Transferring to another Bus
Start again at Step #3 – Wait for the second bus you need to catch.
Repeat Steps #3 through #9.

If you have any questions, call or email:
Customer Service
877-845-9782
info@wrtaonline.com
Monday-Friday, 7:00 AM - 4:30 PM
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